MOHAMED's CV
Profile summary
Accomplished Sales and E-Commerce Professional with 7 years of progressive experience in the GCC region. Track record of directing business development initiatives, managing multichannel digital store operations, and leading retail sales execution. Dedicated to aligning sales outreach with current market trends and building client relationships.
Career highlights
Digital Store Operations: Directed multichannel sales strategies and online store presence across Noon, Talabat, and Keeta while managing paid social media advertising initiatives.
Customer Interaction Processing: Handled daily customer calls advising on products, processing transactions, and guiding delivery timelines, contributing to a 10 percent increase in sales.
Sales Floor Management: Directed sales floor operations, managing daily transactions and cashier reconciliation while partnering with management to refine store efficiency.
Key skills
Professional experience
Directs business development initiatives and client acquisition strategies for foodstuff markets across Abu Dhabi, coordinating with marketing and product teams to align sales outreach with current market trends.
- Identifies and pursues new business opportunities, expanding the client base through targeted prospecting.
- Builds and maintains relationships with existing clients, securing repeat business and referrals.
- Tailors proposals and presentations to client needs, improving conversion rates on key accounts.
- Negotiates contracts and pricing to establish agreements that enhance client retention.
- Tracks industry trends and competitor activity to inform sales and marketing strategy.
Directed digital operations and multichannel sales strategies for online platforms, overseeing store presence across Noon, Talabat, and Keeta. Managed paid social media advertising initiatives, content production, and online store catalog maintenance.
- Produced weekly summaries of over 300 customer interactions, identifying improvement areas that boosted lead conversion.
- Handled 70 plus customer calls daily advising on products, processing transactions, and guiding delivery timelines, contributing to a 10 percent increase in sales.
- Created and starred in product marketing videos to support online sales and boost customer engagement while building sales reports from real time data analysis.
Managed daily sales floor operations and cashier reconciliation processes alongside leadership. Analyzed customer feedback and sales trends to shape service offerings and operational workflows.
- Trained new staff on sales techniques and product knowledge while leading workshops on customer engagement.
- Redesigned store merchandising and layout to increase product visibility.
- Delivered personalised recommendations to maintain consistent performance against targets.
Managed accounting functions and financial operations, overseeing monthly and annual reporting cycles, cash flow administration, payroll processing, and audit coordination to support business transparency.
- Implemented new accounting software tools to streamline workflows and reduce discrepancies in financial data through detailed analysis.
- Coordinated annual audits with external auditors and processed employee payroll accurately on a consistent schedule.
Education
Languages
English · Intermediate